Privacy Policy

Who we are

Welcome to Dream Luna. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from [https://dreamluna.us] (“the Site”). By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

When you use the Site, we collect two main types of information:

Personal Data

This includes any information you voluntarily provide or is required to process your order, such as:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (e.g., credit card information)
  • Order history
  • Account information (if you create one)

Device Information

Automatically collected data includes:

  • IP address
  • Browser type and version
  • Time zone
  • Cookies and device identifiers
  • Browsing behavior (e.g., pages viewed, referring websites, search terms)

We collect this information using:

  • Cookies – Small data files stored on your device.
  • Log files – Track actions on the Site.
  • Web beacons / Pixels – Monitor browsing behavior for analytics and marketing.

You can learn more about cookies and how to disable them at: http://www.allaboutcookies.org

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Communicate with you about your orders or customer service inquiries
  • Send you order confirmations, shipping updates, and policy notifications
  • Provide customer support
  • Personalize your shopping experience
  • Send marketing content (with your consent) via email, SMS, or other channels
  • Detect fraud and protect the Site
  • Analyze Site usage and improve our services

You can opt out of marketing messages at any time by clicking “unsubscribe” in our emails or replying STOP to text messages.

3. Sharing Your Information

We may share your Personal Information with trusted third parties, including:

  • Shopify, our e-commerce platform (Shopify’s Privacy Policy)
  • Google Analytics, for tracking website usage (Google Privacy Policy)
  • Logistics, marketing, or customer support service providers
  • Legal authorities if required to comply with applicable laws

We do not sell your personal data. SMS consent and opt-in data is never shared with third parties for marketing purposes.

4. Targeted Advertising

We may use your personal data to provide interest-based advertising via platforms such as:

You can also opt out via the Digital Advertising Alliance.

5. Your Rights

Depending on your location, you have the right to:

  • Access, update, or delete your personal data
  • Object to or restrict processing
  • Opt out of sale or sharing of your personal data
  • Lodge a complaint with a supervisory authority (if in the EU)

To exercise these rights, please contact us using the details below.

6. Data Retention & Protection

We keep your personal information for as long as necessary to fulfill the purposes described in this Policy, unless you request deletion. We take reasonable measures to protect your data, but no transmission over the internet is 100% secure.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be posted on this page.

9. Contact Us

For any questions, concerns, or requests related to your personal information, please reach out to us:

📧 Email: [email protected]
📞 Phone: +86 181 2983 1782
📍 Address: Room 2406, Qianhai HOP International Building, Bao’an Center, Shenzhen, China 518133