At Dream Luna, we are committed to getting your order to you as quickly and smoothly as possible. Below you’ll find all the important details about our shipping process.
1. Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order has shipped, you will receive a confirmation email with tracking information.
2. Shipping Time & Delivery
| Shipping Region | Estimated Delivery Time |
|---|---|
| United States | 7–12 business days |
| Europe | 8–15 business days |
| Australia & New Zealand | 8–15 business days |
| Asia | 5–10 business days |
| Other Regions | 10–20 business days |
Please note: Delivery time may vary depending on location, customs processing, and local courier services.
3. Shipping Rates
Shipping rates are calculated at checkout based on your delivery location and the shipping method selected.
- Standard Shipping: Free on orders over $79
- Express Shipping (if available): Additional charges apply
4. Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Dream Luna is not responsible for delays due to customs.
5. Lost or Delayed Packages
If your tracking number shows “delivered” but you haven’t received your package, please:
- Check with neighbors or building management
- Contact your local post office or delivery provider
- Then contact us at [email protected] — we’ll do our best to help resolve it
6. Address Errors
Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
Contact Us
For questions about your order or shipping, feel free to contact us:
📧 Email: [email protected]